Home AZDIGI Guide How to send Support Ticket

How to send Support Ticket

by Thạch Phạm
A+A-
Reset

In addition to direct support via Chat and Hotline (028 732 24768), AZDIGI also focuses on support via ticket. This is the most optimal support method because the system will save supported tickets for customers next time, support is easier.

What is a support request ticket?

A ticket (or Support Ticket) is a system that receives customer inquiries/questions by sending a message to the system, and the support staff will receive the request and then respond. In general, this method is similar to email support, but it will be more optimal because:

  • Having multiple supporters working on the same Ticket system means faster support.
  • The management system saves, evaluates or categorizes tickets to shorten the support process.
  • Direct connection to customer services, so support staff will not need to ask for basic information about the service.

How to submit a Support Request Ticket

To send support requests to departments, you can access each of the links below:

Image showing how to send support tickets/tickets to departments at AZDIGI

Access the service administration page at https://my.azdigi.com and log in with the created account.

CleanShot 2020 06 24 at 09.18.50

Click Support and select the departments corresponding to the request for support.

CleanShot 2020 06 24 at 09.19.35 CleanShot 2020 06 24 at 09.20.25 CleanShot 2020 06 24 at 09.20.50

As soon as you submit a support request, the system will notify the supporter and you will be responded to when there is information.

Technical Department will respond to support tickets 24/7/365, Payment Department and Sales Department only support during office hours.

Đánh giá

Tham gia nhóm hỗ trợ Server - Hosting

Tham gia nhóm Hỗ trợ Server - Hosting & WordPress để cùng nhau hỏi đáp và hỗ trợ các vấn đề về WordPress, tối ưu máy chủ/server.

Tham gia ngay

Bài viết cùng chuyên mục

AZDIGI – Không chỉ là đơn vị hàng đầu trong lĩnh vực Web Hosting và Máy chủ, chúng tôi mong muốn mang lại những kiến thức bổ ích nhất và luôn cập nhật thường xuyên cho cộng đồng người đam mê thiết kế website, công nghệ,…

Vui lòng không sao chép nội dung nếu chưa xin phép. Designed and Developed by PenciDesign