Refund Policy

AZDIGI applies the following refund policy:

Hosting

• First 30 days: 100% refund
• After 30 days: No refund

VPS

• First 30 days: 100% refund
• After 30 days: No refund

Domain

• No refund after successful registration

SSL

• Certificate not issued: 100% refund
• Certificate issued: No refund

To be considered for refund:

• Request within the designated period for each service
• Submit ticket with title: "Refund Request"
• Provide reason for refund (optional for hosting 30 days)

Note: Requests after the deadline will not be accepted.

1. Submit request: Create support ticket
2. Verification: AZDIGI checks conditions (1 - 3 business hours during office hours)
3. Approval: Result notification via email
4. Execution: Refund within 5-7 business days

Required information:

• Order ID / Invoice ID
• Service name for refund
• Bank account information (for cash refund)

AZDIGI does not refund in these cases:

• Terms of service violation
• Account suspended for violations
• Past refund deadline
• Successfully registered domains
• Upgraded/downgraded services
• One-time setup fees
• Addon services

Refunds are processed via:

1. Account Credit (Preferred)

• Instant credit to AZDIGI account
• Use for other services
• No fees

2. Bank Transfer

• Time: 5-7 business days
• Customer bears transfer fees (if any)

Note: Customers who paid via Apple Pay, VNPay, MoMo will receive refunds through the payment platform according to the platform provider's policies.