VPS Service Terms

AZDIGI VPS (Virtual Private Server) provides virtual servers with dedicated resources:

• Dedicated CPU, RAM, SSD - not shared
• Full root access / Administrator
• Multiple OS support: CentOS, Ubuntu, Windows
• Dedicated IPv4
• 99.9% uptime

Each VPS package has fixed resources:

• CPU: 1 to 16 vCPU cores
• RAM: 1GB to 64GB
• Storage: NVMe SSD 20GB to 500GB
• Bandwidth: Unlimited

With VPS, customers have full control and responsibility for:

• Installing and configuring OS, software
• Server security: firewall, SSH keys, updates
• Backing up important data
• Not using for illegal purposes
• Not performing network attacks, DDoS, spam

AZDIGI only supports infrastructure layer, not application installation/configuration.

VPS provides full root/administrator access:

• Full rights to install any software
• Customize kernel, network settings
• Install control panels: cPanel, Plesk, DirectAdmin

Note: With root access, customers are fully responsible for VPS security and operation.

AZDIGI VPS is an unmanaged service, however we commit to technical support as follows:

• Support installing control panels or auto webserver scripts for PHP and MySQL setups
• No support for manual webserver installation or custom configurations
• Support migrating up to 3 websites PHP/MySQL (WordPress, Joomla, Drupal...) to AZDIGI VPS
• No guarantee for smooth migration if issues arise from old provider or source code
• No support for fixing website errors caused by source code
• Customers are responsible for website security; AZDIGI does not support malware/virus cleanup or admin access recovery

Security

• Customers manage their own VPS security
• Change default password immediately after receiving VPS
• Install and configure firewall
• Update OS regularly

Backup

• AZDIGI performs weekly backup, keeping 2 most recent copies
• Customers are encouraged to backup externally

Regulations related to VPS services in Vietnam:

• Decree 72/2013/ND-CP dated 15/07/2013 by the Government on management, provision, and use of Internet services and online information
• Decree 27/2018/ND-CP dated 01/03/2018 by the Government amending Decree 72/2013/ND-CP
• Decree 15/2020/ND-CP dated 03/02/2020 by the Government on administrative penalties in postal, telecommunications, radio frequency, information technology and electronic transactions
• Cybersecurity Law No. 24/2018/QH14 dated 12/06/2018